1. Who we are
Mac Repair Center Mumbai ("we", "us") operates a device repair workshop at F-103, Raghuleela Mega Mall, Kandivali West, Mumbai 400067. Our primary contact is macrepaircentermumbai@gmail.com.
2. Information we collect
We collect information you provide directly: your name, phone number, email address, and description of your device issue when you contact us via WhatsApp, phone, email, or our contact form. We also collect your device model and serial number for repair tracking purposes.
3. How we use your information
We use your information solely to: process and complete your repair; contact you about your repair status; provide warranty support after repair completion. We do not use your information for marketing purposes without your explicit consent.
4. Data privacy during repair
Our technicians do not access, view, copy, or share the personal data on your device during repair. Our strict data privacy policy prohibits any access to personal files, photos, messages, or accounts on your device. If data access is required for diagnostic purposes (e.g., verifying data recovery success), we will obtain your explicit permission first.
5. Data retention
We retain your contact information and repair records for 3 years for warranty and customer service purposes. After this period, records are deleted. You may request deletion of your information at any time by contacting us at macrepaircentermumbai@gmail.com.
6. Data sharing
We do not sell, rent, or share your personal information with third parties, except as required by law. We do not use third-party analytics or advertising services that collect user data.
7. Contact
For any privacy-related questions or requests, contact us at macrepaircentermumbai@gmail.com or +91 77000 44192.